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Company Policies

Through years of experience we have learned that "pricing" plays a key role in purchasing the items that you need.  Our company offers competitive pricing, quality merchandise and a very helpful and friendly sales force.

All pricing are in U.S. dollar (USD).  We do not accept at this time other currency.  We DO NOT ship to Nigeria and other areas.  Contact us if you are out of U.S. to see if our company ships to your location.  Our attorneys have advised of this procedure and we feel it is necessary at this time to adhere to lawyers advise.

Digitizing fees are based on stitch count of your design/logo and will be quoted to you within approximately 2 - 4 business working days (and before you place an order with our company).  All verbal quotes are followed up with a written email to acknowledge specifications of entire order and our terms and conditions.

Unfortunately there are some products in which we are UNABLE to accept returns.  All sales including custom embroidery, heat transfers and screen printed items, any items that has been embellished on are non-returnable.   That is why our quote to you must be approved by you before we proceed with an order.

All returns are subject to a 20% restocking fee plus shipping fees.  All return items will be prepaid by customer before acceptance.

Return Authorization Procedure:  To return a product, you must have a "Return Merchandise Authorization (RMA) number".  Please call or email us at 630/551-6420 or for that RMA #.  Include your name, company name, address, email, address, phone number, invoice # and product that you wish to return with the reason for that return.  Our company will then in turn notify you by email with an RMA # (when applicable).  Return Merchandise must be shipped prepaid with your RMA # clearly marked on the shipping label.  We will not accept shipment without RMA# on label.

Allowable Merchandise:  New merchandise (not altered in any way, soiled, embroidered or embellished on within 7 days of purchase.  After 7 days, the merchandise will not be accepted.


Ownership or Artwork, Digitizing (and if appropriate, CAD-Cut images, laser images, etc.).  Unless otherwise arranged prior to production, all artwork and digitizing (and---) created by Awareness Promotionals (or for Awareness Promotionals)  for your order remains the property of Awareness Promotionals and will be maintained at our facility for our exclusive usage in executing your orders.  Because our policy is to render art/digitizing/etc. services for production orders solely on a cost-recovery basis, any transfer to the client of rights to creative works and materials prepared or contracted by our personnel is subject to reasonable release fees, commensurate with the creative services rendered and at a value as determined solely by us.